Cool features don’t make a story. Emotional stakes do. And no one knew that better than Knight Rider, a show where a talking car and a lone hero made 80s TV unforgettable.

In this episode, we’re pulling lessons from that retro icon with the help of our special guest, Ashley Sasnett, Senior Director of Content Strategy at Equifax

Together, we explore what B2B marketers can learn from classic archetypes, character-driven branding, and the power of giving your product a little personality (or maybe even a voice of its own).

‍About our guest, Ashley Sasnett

Ashley Sasnett is the Senior Director of Content Strategy at Equifax. She is an award-winning, dynamic, and energetic digital marketing strategist with an extensive background in content, social media, mobile, campaign design and execution, and audience development. Ashley is a data-driven leader who embraces social listening and digital analytics to glean insights to solve business problems.

Ashley is a marketer who humanizes Brands with social media, digital content, and influencers, creating connections with clients and prospects.

• Storytelling makes the features matter. Knight Rider didn’t win fans because KITT had voice activation or turbo boost. It won fans because those features served a bigger story. A story about a hero resurrected to right wrongs with his talking car by his side. Ashley urges marketers to take the same approach. Don't just list functionality. Show how it fits into a compelling narrative. Ashley says, “That’s a story. And so I think for me, when I'm thinking about how do you create marketing that really sticks with people is... you need to really pull 'em away from like brochureware.” When tech serves emotion, people remember it. So build the story before you build the spec sheet.
• Embrace the buddy system. At its heart, Knight Rider was a buddy story—man and machine. That relationship brought emotional grounding to an otherwise tech-heavy premise. Ashley points out how powerful that dynamic is in marketing, too. Even the most advanced products need a human emotion. Ashley explains, “You gotta give him a friend… give them a buddy to keep their humanity, keep them connected so they can go out and be the hero they're supposed to be.” Your product might be brilliant. But it’s the companion—the story, the use case, the customer—that brings it to life.
• Make it iconic, not just informative. KITT wasn’t just a car. It had a voice, a silhouette, and a sound you could recognize anywhere. It was branding genius and completely unforgettable. Ashley sees this as a blueprint for marketers: features don’t stick unless they’re wrapped in a sensory identity people can latch onto. Ashley says, “When the car is driving up…that sound is like Darth Vader’s voice. Everyone knows that sound. It’s so ownable to the show.” Don’t just inform. Design your marketing to be remembered. Own your marketing.

*“When I'm thinking about how do you create marketing that really sticks with people is it's, yeah, you gotta give 'em the AI and the voice of recognition and the bulletproof and the hot car thing. You gotta give them features and functionality, but you need to really pull them away from like brochureware, right? Don't take a product sheet and turn it into a webpage. We're so past that. Because a lot of the time, people are going through and checking boxes for that stuff, but they're not getting the use case, the value prop, the differentiation that's wrapped around those features and functionality. And when you do have something that's different, doubling down on that, so you can stand out, you're gonna do that in storytelling, and you always have these big story arcs.”

*“ Market your marketing. The challenge that you've got is throughout your organization, people are seeing your marketing, but they're seeing it more as users. They're seeing the end product, they're not always understanding the strategies behind it. And I love a good dashboard. I love a good metric, I love a good deck, but you don't wanna turn them into crutches. You need to have that elevator pitch…And I think marketers, internally, we get so caught up in the bits and bobs and the how it's made, and we like to geek out on that stuff. We forget that really everybody just needs three or four bullet points… I think that's where it's funny 'cause we don't do for ourselves as we should do for our company or for our customers. Which is market your marketing, make sure people are understanding why you're doing what you're doing and how.”

*“Stories are  pretty basic…Things were cranking along, and then you hit a stormy patch, and now things are better because you use this product. The stories  that you unearth in there is how they've used that product, but you've got that big story arc that kind of pulls it all together….  What is the conflict? Who's the protagonist? And then what does that or resolution look like? And when you're able to do that, you're gonna have a fuller, clearer picture for the audience to really glom onto. Because unless you're in the room with them telling that story, you've gotta let your digital content do a lot of work.”

Links

Connect with Ashley on LinkedIn

Learn more about Equifax

About Remarkable!

Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com. 

In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Head of Production). Remarkable was produced this week by Jess Avellino, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK. 

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