In the B2B world, we think about growing our customer base. But one thing B2B marketers often overlook is how to transform your customer base into a community.
You may be wondering, isn’t a customer base and a community the same thing? Not exactly. A community is your customer base taken to the next level, with a lot more engagement. It’s a network of relationships based on passion, instead of transactions. And it’s this passion that brings like-minded people together to form a dedicated community that outlasts and outperforms any regular customer base.
In 2017, the U.S. Men’s National Soccer Team failed to qualify for the World Cup for the first time since 1986. It was this devastating low point that birthed a community that was so determined to see the underdog make a big comeback. Enter the Scuffed podcast.
Scuffed was started by Adam Belz and Greg Velasquez out of pure love for American soccer. And in the last five years, they’ve created, grown, and nutured a robust community of listeners who are engaged across a variety of platforms.
In this episode of REMARKABLE, we explore the nuances of community-building, and how you can use it in your B2B marketing.
Why the Scuffed Podcast?
You’re probably wondering why we picked the Scuffed podcast for this episode. Welp, for one, our CEO, Ian Faison, is a member of the community himself. He doesn’t just listen to their podcast; he also subscribes to their Patreon and hangs out on their Discord!. Ian was drawn to The Scuffed podcast team’s genuine love for American soccer. These guys are INTO IT. And that authentic passion is like a community-building magnet.
Scuffed brings together a community of American soccer lovers and lets them choose their own adventure when it comes to accessing content.. They have their weekly podcast episodes, with over 300 episodes that are currently publicly available. Then, they have an additional layer of content for those who want to support the show by paying a little every month. Patrons gain access to exclusive episodes along with Scuffed’s exclusive Discord channels where subscribers chat about recent games, favorite players, stats, share memes, etc.
The members of the Scuffed podcast team (Adam, Greg, Vince, Jordan, and Watke) are all actively engaged on Scuffed’s Patreon and Twitter accounts. They frequently interact with followers, chat with them about the show, and even arrange in-person meetups.
That right there is a hat trick when it comes to building a powerful community.
The Scuffed Podcast is a weekly show about American soccer with a focus on the U.S. Men’s National Team. On the podcast, hosts Adam Belz and Greg Velasquez recap games, talk strategy, chat about their favorite soccer personalities, and do occasional interviews with players and coaches. Adam and Greg founded Scuffed in 2017 after the USMNT failed to qualify for the World Cup. Since then, they added a Monday Review with Chris Russell and Vince Irvin, a Discord, and a newsletter.
What B2B Marketers Can Learn From the Scuffed Podcast:
*”When I think of community outside of the context of making a podcast, I think of old kinds of communities. Like rural farming communities or urban communities where people are living together and suffering together, and sacrificing for each other. And so I don't know how to relate that to a Discord server. Like, I don't know what the connection is between those two things, because they're both technically a community. But when you're living online with people, how do you suffer with them or sacrifice for them? Do we even know how to do that yet as humans?” - Adam Belz
*“Repeatability is so crucial because you can have a good idea and maybe even execute it once. But if it's not something you can just go back to and be able to do over and over again, it's not something you can offer as a promise to the listener.” - Adam Belz
*”We're not very calculated when it comes to building a community or maximizing our reach. We're just kind of doing our thing. We're just some guys making a podcast because they love soccer and they love the national team. And I think the chillness of it was appealing to people.” - Adam Belz
Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both non-fiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com.
In today’s episode, you heard from Ian Faison (CEO of Caspian Studios). Our guest was Adam Belz, co-founder and host of the Scuffed Podcast. Remarkable was produced this week by Meredith O’Neil, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK.
Create something remarkable. Rise above the noise.