In this episode, we’re talking about the eco-friendly toilet paper brand, Who Gives a Crap, with the help of special guest, Shannon Howard. Shannon is Director of Customer & Content Marketing at Intellum. Together, we talk about dedicating a third of your content to making your audience laugh, edutainment, paying attention to the details, and much more.
B2B marketers take themselves so seriously. A little more humor wouldn’t hurt.
Even if you’re thinking, “I already use humor in my content,” we’re going to convince you to ramp it up. Because today, we’re looking to a company that spends about a third of its content just on humor. And despite having "wasted" content on humor, it's thanks to their booming sales that they’ve raised over $8.6 million to fund sanitation projects around the world.
In this episode, we’re talking about the eco-friendly toilet paper brand, Who Gives a Crap, with the help of special guest, Shannon Howard. Shannon is Director of Customer & Content Marketing at Intellum. Together, we talk about dedicating a third of your content to making your audience laugh, edutainment, paying attention to the details, and much more. So take a bathroom break then tune into this episode of Remarkable.
About our guest, Shannon Howard
Shannon Howard is Director of Customer & Content Marketing at Intellum. She joined the company in March of 2023. Shannon is an experienced Customer Marketer who’s had the unique experience of building an LMS, implementing and managing learning management platforms, creating curriculum and education strategy, and marketing customer education. She loves to share Customer Education best practices from this blended perspective. Prior to Intellum, she served as Customer Marketing Manager at PeopleGrove. She has also held marketing roles at companies like Crowdvocate, Litmus, and The Predictive Index.
Intellum is the learning management system powering the world's leading education programs. Intellum's scientific, data-driven approach is based on 20 years of industry experience, and the Intellum Platform includes all of the tools an organization needs to create, deploy, manage, track, and continuously improve highly personalized, engaging educational experiences. Large brands and fast-moving companies like Google, Meta, Amazon, Twitter, BeyondTrust, Randstad, AT&T, Verizon, Mailchimp, and many others rely on Intellum to improve product utilization, customer retention, and revenue.
About Who Gives a Crap Toilet Paper
Who Gives a Crap Toilet Paper is a recycled toilet paper brand. They pride themselves on creating a product that’s better for the environment, as it has no inks, dyes, glues, chlorine or artificial scents. Their products can be delivered or picked up in store. And most orders ship free (over $25). But most importantly, they come with a mission to spread toilet humor and make the world a better place. They use 50% of their profits to build toilets and fund sanitation projects in developing countries.
That money goes to a non-profit called WaterAid, which helps people in those countries access clean water, sanitation and hygiene education.
The company was started by Simon Griffiths, Danny Alexander, and Jehan Ratnatunga, who are engineers and product designers, in July 2012 after they found out that 2.4 billion people, or 40% of the global population, don’t have access to a toilet. Now, according to their website, that number is down to 2 billion.
So they started a crowdfunding campaign on IndieGogo and it took about 50 hours to meet their goal, and they raised over $50,000. They launched their first product in March 2013. Now they also offer paper towels and tissues. Each roll is also wrapped in recycled paper in color and playful prints for sanitation purposes.
They’ve now raised over $13.3 million dollars (that’s Australian dollars) or $8.6 million US dollars.
What B2B Companies Can Learn From Who Gives a Crap Toilet Paper:
*”Surprise and delight is a big part of B2C companies. But it's not something we always think about in B2B. We think about, like, what is the thing that is going to provide the most value? But then you think about something like loading screens. Or in Asana, when you check off a task that needs to be done, you get a little unicorn, yeti or otter that flies across the screen. So just things like that, where it's small, it doesn't add value. No one's buying it for the unicorn, but it's a way to surprise and delight your customers. And that does make a difference. I think we forget those little things can mean a lot more to people. They can be really impactful moments.” - Shannon Howard
*”When it comes to brand voice, think about if you were to walk up to our brand at a party. What would they be like? Think about your brand and what would that brand look like personified in the real world.” - Shannon Howard
Remarkable! is created by the team at Caspian Studios, the premier B2B Podcast-as-a-Service company. Caspian creates both nonfiction and fiction series for B2B companies. If you want a fiction series check out our new offering - The Business Thriller - Hollywood style storytelling for B2B. Learn more at CaspianStudios.com.
In today’s episode, you heard from Ian Faison (CEO of Caspian Studios) and Meredith Gooderham (Senior Producer). Remarkable was produced this week by Meredith Gooderham, mixed by Scott Goodrich, and our theme song is “Solomon” by FALAK.
Create something remarkable. Rise above the noise.